Shipping Policy

Because many Casey's Custom Decor products are handmade and personalized, orders require production time before they are shipped.

Production Time

Our standard production time is approximately four to six weeks unless a different timeframe is stated on the product page, quote, invoice, proof, or order confirmation.

Production time is the time required to:

• Review the order
• Prepare artwork
• Obtain proof approval when required
• Purchase or prepare materials
• Create and personalize the product
• Inspect and package the completed order

Production time begins after we have received:

• Successful payment or the required deposit
• Complete personalization instructions
• Necessary logos or artwork
• Approval of any required proof

Production time does not include carrier transit time.

Business Days

Business days are Monday through Friday, excluding federal holidays and announced business closures.

Production may take longer during:

• Major holidays
• High-volume periods
• Severe weather
• Supply interruptions
• Equipment interruptions
• Delays caused by missing information or proof approval

Shipping Destinations

Casey's Custom Decor currently ships only to addresses within the United States.

We do not currently offer international shipping.

Certain products, package sizes, or destinations may be subject to carrier restrictions.

Shipping Charges

Shipping costs are calculated during checkout or included in a custom quote or invoice.

Casey's Custom Decor does not offer standard free shipping on all orders.

Free or discounted shipping applies only when specifically stated in:

• A current promotion
• A written quote
• An invoice
• An order agreement
• A product-specific offer

Shipping Time

Shipping time begins after production has been completed and the package has been accepted by the carrier.

Carrier transit estimates are separate from our four-to-six-week production time and are not guaranteed delivery dates.

Casey's Custom Decor is not responsible for carrier delays caused by:

• Severe weather
• Transportation disruptions
• Holiday volume
• Incorrect addresses
• Delivery-access problems
• Other circumstances outside our reasonable control

Order Tracking

When tracking is available, a shipping-confirmation email will be sent after the shipping label is created.

Tracking information may take 24–48 hours to update.

A label-creation notice does not necessarily mean that the carrier has physically received the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order.

Contact us immediately if an address correction is needed. We cannot guarantee address changes after production or shipping has begun.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

When available, separate tracking information will be provided for each shipment.

Packages Marked Delivered

When tracking shows that a package was delivered but it cannot be located, please:

• Verify the shipping address on the order.
• Check porches, entrances, mailrooms, parcel lockers, garages, and other delivery locations.
• Ask household members, neighbors, building staff, or property management.
• Contact the shipping carrier for delivery details.
• Allow up to two business days in case the package was scanned before final delivery.

After completing these steps, contact Casey's Custom Decor for assistance.

We will help review available tracking information, but replacement is not guaranteed when a carrier confirms delivery to the correct address.

Lost Packages

Contact us if tracking has not updated for an extended period or indicates that the shipment may be lost.

We may open a claim with the carrier. Replacement or refund eligibility will be determined after reviewing:

• Tracking history
• Delivery information
• Carrier findings
• Order details

Shipping Damage

Shipping damage must be reported within seven calendar days of delivery.

Email Casey@shopcaseys.com and include:

• Your order number
• A description of the damage
• Photographs of the complete product
• Close-up photographs of the damage
• Photographs of the packaging
• A photograph of the shipping label

Keep the original product and packaging until the claim has been resolved.

Missing or Incorrect Items

Contact us within seven calendar days if an item is missing or if you received the wrong product.

Do not return an item until you have received instructions from Casey's Custom Decor.

Time-Sensitive Orders

Customers should order personalized products well in advance of:

• Weddings
• Birthdays
• Holidays
• Corporate events
• School events
• Other time-sensitive occasions

Unless we specifically provide a written guaranteed delivery date, production and arrival dates are estimates.

Selecting expedited carrier service does not reduce the four-to-six-week production period unless Casey's Custom Decor has separately approved rush production.

Unexpected Production Delays

If we are unable to ship within the timeframe promised for your order, we will contact you with available options, which may include:

• Agreeing to a revised shipping date
• Modifying the order
• Canceling the affected unshipped portion for a refund

Contact Us

Shipping questions may be directed to: