Refund Policy

We want customers to be satisfied with their Casey's Custom Decor purchase. Because many of our products are personalized or made specifically for each customer, personalized products are subject to different return rules than standard non-personalized merchandise.

Personalized and Custom Products

Personalized, engraved, printed, monogrammed, branded, made-to-order, and custom-designed products are generally final sale.

These products cannot normally be returned or exchanged because they were created using customer-selected names, dates, wording, artwork, logos, colors, or other specifications.

We will review and work to correct an order when:

• Casey's Custom Decor made a personalization error
• The product differs materially from an approved proof
• The wrong product was shipped
• The product arrived damaged
• The product has a confirmed manufacturing defect

Customer-entered or customer-approved errors do not qualify as Casey's production errors. This includes errors involving:

• Spelling
• Dates
• Names
• Addresses
• Capitalization
• Punctuation
• Design selections
• Uploaded artwork
• Approved proofs

Non-Personalized Products

Eligible non-personalized products may be returned within 14 calendar days of delivery.

To qualify for a return, the product must be:

• Unused
• Unworn
• Unwashed
• Unaltered
• In resalable condition
• Returned with original packaging when reasonably possible
• Accompanied by proof of purchase

Return authorization is required before sending a product back.

How to Request a Return

Email Casey@shopcaseys.com and provide:

• Your name
• Order number
• Product name
• Reason for the request
• Photographs when the product is damaged, defective, or incorrect

We will review the request and provide return instructions when approved.

Do not send a product to our mailing address without prior return authorization.

Damaged, Defective, or Incorrect Products

Damage, defects, missing items, or order errors must be reported within seven calendar days of delivery.

Include photographs showing:

• The complete product
• The specific damage, defect, or error
• The packaging
• The shipping label when applicable

Depending on the circumstances, Casey's Custom Decor may provide:

• A corrected replacement
• A replacement part
• A repair
• Store credit
• A partial refund
• A full refund

We may require the original product to be returned before issuing a replacement or refund.

Handmade and Natural Variations

The following are generally not considered defects:

• Natural wood grain
• Knots or natural markings
• Minor color variations
• Differences between screen colors and physical colors
• Slight placement or measurement differences
• Minor characteristics associated with handmade production
• Variation in engraving darkness caused by the material

Cancellation Policy

Orders may be canceled within 24 hours of purchase.

Cancellation requests must be submitted by email or telephone within the 24-hour period.

After 24 hours:

• Personalized and custom orders may not be canceled
• Approved deposits may become nonrefundable
• Production may already have begun
• Changes may require additional fees

Proof Approval

When a customer approves a digital proof, the customer confirms that the spelling, wording, layout, design, and personalization shown are correct.

Casey's Custom Decor is not responsible for an error that was visible in an approved proof.

Changes requested after proof approval may require additional charges and may extend production time.

Corporate Orders

Corporate orders require a 50% deposit unless different written terms are included in the quote or invoice.

The deposit becomes nonrefundable after design work, material purchasing, or production begins.

The remaining balance must be paid according to the invoice terms, and the order will not ship until payment has been received in full.

Corporate, wholesale, bulk, and special-project orders are not normally eligible for return unless:

• The products arrived damaged
• Casey's Custom Decor made an error
• The completed products differ materially from the approved proof or written specifications

Return Shipping

When a return is caused by a confirmed Casey's Custom Decor error, manufacturing defect, or shipping damage, we will provide return instructions and may provide a prepaid shipping label.

For an approved return of a non-personalized product:

• The customer is responsible for return shipping
• Original shipping charges are not refundable
• Expedited shipping charges are not refundable
• We recommend using a trackable shipping method
• Casey's Custom Decor is not responsible for returns lost in transit

Refund Processing

Approved refunds will be issued to the original payment method after the returned product has been received and inspected, when a return is required.

Please allow approximately 5–10 business days after approval for the refund to appear. Actual processing time depends on the customer's bank or payment provider.

Original shipping charges are not normally refundable unless the return resulted from a Casey's Custom Decor error.

Exchanges

Direct exchanges may not be available for every product.

When an exchange is approved, we may require the customer to return the original item and place a new order.

Price differences and additional shipping costs may apply.

Personalized products cannot be exchanged because of:

• A change of preference
• A customer-submitted personalization error
• An incorrect customer-selected option
• An error visible in an approved proof

Items Not Eligible for Return

Unless required by law or approved because of a Casey's Custom Decor error, the following are not returnable:

• Personalized products
• Custom-designed products
• Corporate-branded products
• Wholesale orders
• Bulk orders
• Gift cards
• Digital products
• Clearance products
• Final-sale products
• Products damaged through misuse
• Products altered after delivery
• Products returned outside the approved 14-day period

Refused and Undeliverable Packages

Refusing delivery does not automatically qualify an order for a refund.

If a package is returned because of an incorrect address, delivery refusal, or failed delivery, applicable shipping and reshipping costs may be deducted from any approved refund.

Personalized products returned as undeliverable remain subject to the personalized-products final-sale policy.

Contact Us

Return, replacement, cancellation, and refund requests may be directed to: