Privacy Policy

Casey's Custom Decor ("Casey's," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, submit a custom-order request, apply for a wholesale account, request a corporate-gift quote, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order and purchase information
• Personalization instructions
• Photographs, names, dates, messages, logos, artwork, and other files submitted for custom products
• Business information submitted through wholesale or corporate-gift forms
• Customer-service messages
• Reviews, testimonials, and feedback
• Marketing communication preferences

Payment information is processed through third-party payment processors. Casey's Custom Decor does not generally store complete payment-card numbers.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Referring website
• Links and buttons selected
• Approximate location
• Date and time of visits
• Shopping-cart activity
• Cookie and similar technology information

Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve website functionality, marketing, products, and customer experience.

Google Analytics may collect information such as your device type, browser type, approximate location, pages visited, session duration, referral source, and interactions with website features.

Google processes this information according to its own privacy practices. You may limit certain tracking through your browser settings, cookie controls provided on our website, or the Google Analytics opt-out browser add-on.

How We Use Information

We may use collected information to:

• Process and fulfill orders
• Create personalized and custom products
• Process payments
• Send order confirmations and shipping updates
• Communicate about artwork, proofs, personalization, or production questions
• Respond to customer-service requests
• Review wholesale applications
• Prepare corporate-gift quotes
• Prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Analyze website performance
• Send marketing communications when permitted
• Maintain tax, accounting, and business records
• Comply with legal obligations
• Protect the security and integrity of our business and website

Customer-Submitted Content

When you submit photographs, names, wording, logos, artwork, or other materials, we use those materials to evaluate, design, produce, fulfill, and support your order.

You are responsible for confirming that you own or have permission to use any content you submit.

Submitted files may be shared with service providers or production partners when reasonably necessary to complete your order.

Product Photography and Portfolio Use

Casey's Custom Decor may photograph completed products and display those photographs in our portfolio, website, social media accounts, advertisements, product examples, or other marketing materials.

We will not intentionally publish customer contact information or other sensitive personal information.

Customers may request that their completed product not be publicly displayed by contacting us in writing before production begins.

Corporate logos, confidential materials, or proprietary business designs will only be publicly displayed when we have appropriate permission or when portfolio use has been authorized as part of the order agreement.

How We Share Information

We may share information with service providers that assist us with:

• Website hosting and ecommerce services
• Payment processing
• Shipping and delivery
• Email communications
• Google Analytics
• Cloud storage
• Order management
• Production and fulfillment
• Customer service
• Accounting, legal, and professional services

These providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Investigate suspected fraud or security incidents
• Enforce our policies and agreements
• Protect the rights, safety, or property of Casey's Custom Decor or others
• Complete a sale, merger, financing, or transfer of the business

We do not sell personal information directly in exchange for money.

Cookies

We may use cookies and similar technologies to:

• Keep our website functioning
• Remember shopping-cart contents
• Save website preferences
• Measure traffic and website usage
• Improve products and website performance
• Understand the effectiveness of marketing

You may disable cookies through your browser settings. Certain website features may not function correctly when cookies are disabled.

Email Communications

Customers may unsubscribe from promotional emails by selecting the unsubscribe option included in the message.

Even after unsubscribing from marketing communications, you may continue to receive transactional messages concerning orders, payments, shipping, account activity, or customer-service requests.

Data Retention

We retain information for as long as reasonably necessary to:

• Complete and support orders
• Process reorders
• Maintain tax and accounting records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet legal obligations

Retention periods may vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law, you may have the right to request that we:

• Provide access to certain personal information
• Correct inaccurate information
• Delete certain information
• Provide a copy of certain information
• Limit certain uses of your information
• Withdraw consent where processing is based on consent

We may need to verify your identity before processing a privacy request.

Children's Privacy

Our website is intended for adults and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes that a child has submitted personal information may contact us to request deletion.

Third-Party Websites

Our website may contain links to third-party websites or services. Casey's Custom Decor is not responsible for the privacy, security, or content practices of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

Contact Us

Privacy questions or requests may be directed to: